Payment
What method of payment can I use?
We accept most major credit and debit cards including Visa, Delta and Master Card.
Removal of Old Appliance
Can you remove my old appliance?
We can remove your old appliance if you need us to. It costs £19.99 and we will make sure you’re old one is disposed of properly.
Before we arrive to remove your old appliance please make sure that it’s unplugged, disconnected, clean and free from water. Don’t forget - all cookers must only be disconnected by an accredited registered engineer.
We can only remove your old fridge or freezer if they have been disconnected, fully defrosted and are externally clean and free from water.
Delivery
How long will my delivery take?
If you chose Rapid Delivery when you bought your product then we will aim to deliver it on your chosen day.
For all other products we aim to have them with you within seven days from order confirmation. Sometimes things can take longer to get to you, but if that’s the case someone will be in touch.
What if my item is not on Rapid Delivery?
We will let you know within 48 hours of ordering when to expect your product. If the product needs to come directly from the supplier then it could take between 10 to 28 days to arrive, but we’ll let you know.
Do you deliver outside the UK?
Sadly no - we can only deliver to mainland UK and the Isle of Wight.
Can I have my product delivered to a different address?
Yes – you just need to let us know where you want your product delivered when you checkout.
I have a tricky driveway or entrance to my house. Can you still deliver to me?
Yes – just please remember to let us know of any access problems such as a narrow road leading to the property, or a flight of steps. If you have ordered an American Fridge Freezer or a large Range Cooker please check the dimensions to make sure it will fit into your property, including external and internal doors. You don’t want us turning up with your new appliance to find that it won’t fit through the door.
If you have any other questions about delivery, please get in touch.
Ordering by phone
Can I order a product over the phone?
Yes - if you would like to place your order by telephone please call our Sales Advisors on 0333 005 0011. Our opening hours are 8.00am to 8.00pm Monday to Friday, and 9.00am to 6.00pm Saturday. We are closed on Sundays and Bank Holidays.
Products and Pricing
How do you keep your prices so low?
Co-op Electrical is owned and operated by the world's largest consumer co-operative. This means that we can buy products directly from the manufacturer in large quantities, therefore reducing the cost. These savings are passed directly on to you, ensuring the best possible price on all products.
I cannot find the product I want on the website, can you get it for me?
We can try. If you cannot find the product you are looking for on our website, please call one of our Sales Advisors on 0333 005 0011 who will be happy to help you. Alternatively you can email sales@coop.co.uk
What if I change my mind and don’t want my goods once they have been delivered?
If you change your mind about your purchase, and want to return it, we will exchange or refund you provided that:
- It was bought from us within the last 30 days
- It hasn’t been used
- It is in its original packaging and the seal is intact
- It is in a resalable condition
All products are checked on return to our warehouse. If the product has been used, or an accessory missing, a full refundwon’t be given.. We will have to charge you the cost of replacing any missing items. Each manufacturer has a different cost per item for potential charges please see prices below:
- Remote controls cost around £40 including VAT
- Instruction book/manuals cost around £10 including VAT
- Washing machine pipes cost around £20 including VAT
If you would like to return an item, please contact us by emailing sales@coop.co.uk quoting your order number.
Where on my appliance is the serial number? It can vary between manufacturers but as a general rule please see the guide below.
| Appliance | Position |
|---|
| Washers; Washer Dryers and Tumble Dryers |
Located on the door or the porthole rim. |
| Dishwashers |
Etched onto the rim of the door |
| Fridge Freezers |
On a label in the fridge, usually positioned at the side or behind the salad bins |
| Fridges and Freezers |
A label on the interior walls of the appliance |
| Cookers |
On a rating plate just beyond the heat seal of the main oven door |
| Televisions |
A label on the back of the unit |
| Blu-ray; DVD; Sat Boxes |
On the rear and or base of the unit |
What if I have a problem with my appliance?
If something goes wrong with your appliance, take a look at your user manual’s trouble shooting guide, as many issues can be sorted outby referring to this section. If you can’t solve the problem with the guide, please contact our customer service team who will be happy to help you.
Unhappy with the Product or Service
What if I am unhappy with my product or the service I have received?
If there is something that you're not happy with, the item you’ve purchased or the service we’ve given you, please e-mail us at sales@coop.co.uk and we can hopefully put things right.
Alternative Dispute Resolution (ADR)
If you aren’t happy with what we’ve suggested regarding your complaint, you can refer to an ADR. A third party will then mediate between you and us to establish the facts and advise on a fair resolution. As a customer, you are free to use any ADR company.
Our recommended ADR organisation is The Small Claims Mediation Service. If you would like to contact them, please visit http://www.small-claims-mediation.co.uk/. For more information on the Online Disputes Resolution (ODR), please visit http://ec.europa.eu/odr.
Security
Is it safe to use my credit or debit card on your website?
Yes - we use secure server software, which encrypts all your personal information and prevents it from being accessed or read by any third party. You can check that you are in a secure area of our site by looking in the browser at the foot of the page where you will see a padlock symbol. In addition you will see that our website address now starts https:// - the ‘s’ after ‘http’ shows that the website that you’re on is secure.
Warranty
Your product is supplied with a manufacturer’s standard warranty which is typically one year.Can I purchase extended warranty cover?
Yes - we offer both three and five year extended warranty cover at our cost price, we make no profit on any purchase of a warranty to give you peace of mind at a fair price. Our warranties are provided by UK Warranty, and are specifically designed for owners of electrical products.
When will I receive my warranty policy?
When you get your receipt you will be provided with your warranty policy number and documentation.
If my appliance is for commercial premises does this affect my warranty?
Yes - all of our appliances and cost price warranties are sold for domestic environments and domestic use only.
