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Delivery and Returns

Rapid Delivery

What is the Rapid Delivery Service?

  •  A delivery service to suit you, for the products we have in stock at our warehouse.* 
  • Products delivered to your door as quickly as the next day.**
  • You can select your own delivery date for your order.
  • We send you a scheduled 60 minute time slot for your delivery.
  • All Rapid Delivery products are highlighted with a distinctive logo.
  • For large items we deliver Monday to Saturday to Mainland UK and Isle of Wight. For small appliances we deliver via our courier DPD Monday to Saturday to Mainland UK, Isle of Wight and Nothern Ireland.

The following products are delivered via DPD on our behalf:

  • TV up to and including 40"
  • DVD
  • Home cinema
  • Digital radio
  • Vacuum cleaners
  • Microwaves
  • Table top fridges
  • Small kitchen appliances
  • Personal care
  • Computing products

The above products will be classed as an all day delivery. DPD will text 60 minute timeslot on day of delivery. Saturday delivery can be selected anytime up to 5pm on Friday.

DPD Delivery Cut Off Times - The table below shows the time you place your order, and the day you will receive delivery.

Order Time Delivery Time
Monday before 5pm Tuesday
Tuesday before 5pm Wednesday
Wednesday before 5pm Thursday
Thursday before 5pm Friday
All orders from 5.01pm Friday to 5pm Monday Tuesday

Delivery of Major Kitchen Appliances and Televisions 42" and above

All Major Kitchen appliances (excluding table top fridges) are delivered via our own Two Man Home Delivery Service.

Home Delivery Cut Off Times - The table below shows the time you place your order and the day you will receive delivery**

Order Time Delivery Time
Monday before 12:00 Tuesday
Tuesday before 12:00 Wednesday
Wednesday before 12:00 Thursday
Thursday before 12:00 Friday
Friday before 12:00 Saturday
All orders from 12.01pm Friday to 12:00 Monday Tuesday

**Postcode dependent

Delivery days might change depending on the amount of orders we have and deliveries made to less populated areas. To find your delivery date, please click on the product required, then click on the delivery date button and enter your post code.

** Please note the majority of products and post codes are covered within 2 days with the following exclusions. AB, DD, FK, IV, KA, KW, KY, PA, PH, TD, Isle of Wight and Northern Ireland.

To check when we deliver in your area, please click on the ‘view delivery dates’ button on the product information pages. This will show you the days we can deliver to you. At busy periods, Rapid Delivery may extend to 3 days in selected areas. If for any reason your card has not been authorised, or addition security checks are required, this may prolong your delivery time. We will inform you of any issues within 24 hours of purchase.

All Home Delivery Service deliveries will include your product(s) being taken to the room of your choice and packaging removed for recycling. An email advising of the scheduled 60 minute time slot for your delivery will be emailed to you around 6pm the evening prior to your delivery date. Additionally a text message will be sent advising of your time slot.

Please note the 60 minute time slots are approximate and should be used as a guide only. Our Terms and Conditions still apply.

Delivery

At the Co-op Electrical we deliver Monday to Saturday to Mainland UK and Isle of Wight addresses only.

Major Kitchen Appliances and Televisions 40" and above available on Rapid Delivery are dispatched via our own Home Delivery Service system.

Notification of your Delivery Time Slot – When we have worked out the delivery route of your order you will be advised of the scheduled 60 minute delivery time slot for your goods. This information will be sent to you in the form of an email and a text message at around 6pm* the evening prior to your selected delivery date. Please note that the time slots are advisory and should be used as a guide only. Our standard Terms and Conditions still apply. For more information please see Text Notification.

* Please note, during peak times the transmission of the text message confirming your delivery time slot may be later than 6pm.

Removals - If you would like us to take your old appliance away please check the box beside ‘Removal of Old Appliance’ on the products detail page. There is a charge of for this service. Please note TV's 42" and above must be unplugged and disconnected. Laundry items must be disconnected and free of excess water. Refrigeration items must be disconnected and defrosted. Cookers can only be removed if disconnected and externally clean. For more information please see Appliance Removals.

Unfortunately Range Cookers, Audio and Small Domestic Appliances cannot be removed.

Home Delivery Service charges

The following products will be delivered Tuesday to Saturday between the hours of 7am - 7pm. During busy periods this can be extended, however we will notify you in advance if this is the case.

  • Laundry and Dishwashers
  • Refrigeration
  • American Fridge Freezers
  • Cookers
  • Range Cookers
  • TVs 42" and above

Small Appliances, Computing products, Floorcare, Microwaves, Audio products and Television’s up to and including 40" available on Rapid Delivery, are delivered via DPD. The standard delivery service hours are between 7am and 7pm. You will receive a text with your 60 minute time slot on the day of your delivery.

Delivery Checklist

Before ordering, please check and provide us with the following information to ensure your product is delivered successfully.

  • Please provide a landline or mobile phone number that you will be contactable on the day of delivery.
  • Check the dimensions of the product you plan to purchase will fit in the space/unit where you intend to place it.
  • If you are ordering a large kitchen appliance check your product will fit through internal and external doorways.
  • Make sure you advise us in advance of any access issues for the delivery vehicle such as restricted parking etc.

On the delivery day, please make sure that:

  • There is a clear access route through your home to where you want the product.
  • Your floors are covered to prevent scuffing and any delicate objects are put in a safe place.
  • Old appliances are disconnected, free of water and defrosted if you have paid for our removal service.
  • You check your new appliance is the correct model and colour.
  • You check your new appliance for any damage and that all accessories are included.
  • Please ensure that you read the manufacturers installation and instruction book before you use your new product.

Delivery without a signature.

Unfortunately all our deliveries require a signature we cannot leave products behind houses, in garages etc.

Damaged on Delivery

Very rarely we may deliver damaged goods – however due to the nature of large kitchen appliances sometimes white boxes do get damaged. Please make sure you inspect your product while the delivery driver is in your home, this makes the necessary action on this product a lot easier. If you are not ready to unpack your product at the time of delivery we strongly recommend that your product is unpacked, inspected then re-packed.


Our delivery teams are instructed to unpack your product, if they do not offer this service please remind them that unpacking is part of the service. 

Please note you must inform us of any damage within 7 days of delivery, any damage reported after this date will not be accepted.
The unpacking service excludes items delivered by one of our nominated carriers.

Delivery Time Slot

If you have ordered a Major Kitchen Appliance or a Television 42” or above available on our Rapid Delivery Service your goods will be despatched via our own Two Man Home Delivery Service system.

Upon routing of your order you will be advised of the scheduled 60 minute delivery time slot for your goods. This information will be sent to you in the form of an email at around 6pm the evening prior to your selected delivery date. If a mobile telephone number is supplied, a text message containing this information will also be sent to you. Normally your delivery slot will fall between the hours of 7am and 7pm. During busy periods this may be extended. However we will notify you in advance if this happens.

The delivery time slot is a guideline only. Due to the unpredictable nature of traffic, we cannot guarantee your delivery will be within the slot. However we will try our best.

Text Notification

If you have ordered a Major Kitchen Appliance or a Television over 42”, for your convenience a text message will be sent to you at around 6pm the evening prior to your selected delivery date. The message will advise you of the scheduled 60 minute time slot for your delivery.  Normally your delivery slot will fall between the hours of 7am and 7pm. During busy periods this may be extended. However we will notify you in advance if this happens.

In addition to the text message an email will be sent to you detailing your time slot information.

Please note the time slots are approximate and should be used as a guide only. Our standard Terms and Conditions still apply.

All small appliances are delivered by our courier DPD. If you have ordered a small appliance including Food Preparation, Personal Care items, Small Audio Products, TV's upto and including 40", Microwaves, DVD Players, Hi-Fi Systems, Computing products, Floorcare and Fuel Effect Fires you will be sent your 60 minute time slot on the day of delivery.

Appliance Removal

As part of our delivery service we also provide an eco-friendly removal service for the removal of your old large kitchen appliance or large screen television (over 40” screen size). There is a small charge for this service. When delivering your new appliance the drivers can take away the old appliance; this will then be disposed of by us in an environmentally friendly manner. We also remove all the product packaging, which is taken back to our warehouse and recycled.

Please note that TVs must be unplugged and fully disconnected from A/V appliances and be 'free standing' (not wall-mounted or built into a cabinet). Laundry and dishwashers will only be removed if disconnected and free of excess water. Refrigeration items must be fully disconnected and defrosted. Cookers can only be removed if disconnected and externally clean.

If you wish to use our removal service for TV's 42" and above, Laundry, Dishwashers, Cookers, and Refrigeration products, simply check the box beside ‘Removal of Old Appliance' on the products detail page when placing your order.

Unfortunately, we are not able to provide this service for range cookers, audio and small domestic appliances.

To fulfil our obligations as a retailer, The Co-op have contributed to the Valpak WEEE Distributor Take Back Scheme www.valpak.co.uk

Recycling your old electrical appliances is easy

Recycle your electrical and electronic devices free at your local recycling centre. To find your nearest centre, visit the Recycle More www.recycle-more.co.uk  website and type in your postcode.

Why recycle?

Unwanted electrical equipment is the UK’s fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We’re proud to support your local authority in providing local recycling facilities for electrical equipment. To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.

How are we helping?

In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS).

To find more information on WEEE recycling and to locate your nearest recycling centre please visit the Recycle More www.recycle-more.co.uk  website.

Fair Delivery Policy

We work in accordance with the Department for Business, Innovation & Skills’ and their ‘Statement of Principles for Parcel Deliveries’ best practice guide, to ensure that we do not discriminate against consumers on the basis of location; We do not levy a surcharge on customers on the basis of their location.

Follow this link to the Department for Business, Innovation & Skills website to view the Statement of Principles for Parcel Deliveries and the best practice guide:- www.gov.uk/government/news/swinson-shoppers-must-get-fair-deliveries

Cancellation, Returns and Product Collections

Our Product Return Policy

If you change your mind and would like to return your product, we will arrange an exchange or refund of your purchase (within 28 days of delivery) provided that:

  • The product has not been used
  • The product is in its original packaging and the seal is in tact
  • It is in a resalable condition

Product Return Procedure

If you find that the item that you have selected is unsuitable and would like to arrange for the collection and return of the product, please contact us by email at sales@coop.co.uk quoting your order number.

Once we have received your email we will contact you and arrange a suitable time for the item to be collected and returned to us at Retail Services.

The Co-op Retail Services

PO Box 730

Broadway

Barnsley

S70 9LW

Please do not forward correspondence to this address.

All products are checked on return to our warehouse prior to exchange or refund. In the event of the product being used, or an accessory missing, a full refund will not be processed. We will charge you the cost of replacing any missing item(s). Each manufacturer has a different cost per item however as an indication of potential charges please see prices below:

  • Remote control approximately £40 including VAT
  • Instruction book/manual approximately £10 including VAT
  • Washing machine pipes approximately £20 including VAT

Please note that the manufacturers offer a free repair service for all products that develop a fault, not caused by accident, misuse or neglect, within the manufacturer's guarantee period.

If the product develops more than three technical faults in the first year of the guarantee period, an identical or comparable replacement will be offered if requested.

If the goods have already been despatched when we receive your cancellation of the order, you must return the goods to us. We will credit your credit or debit card with the price of the goods, within 30 days, beginning with the day on which notice of cancellation was given. If you do not return the goods within 21 days of your cancellation, we will make a charge in respect of the cost of recovering the goods.

If you do not return the goods, or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the web site.

This does not affect your statutory rights.

We recommend that you obtain proof of posting. Please note that all goods returned must be in their original packaging and with all seals intact.

Your statutory rights are not affected.

Cancellations

Consumer Contracts Regulations:

Under the terms and conditions of the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013, you may cancel your order and return your purchase if you are not completely satisfied with the product that you have purchased.

You may cancel your order within 14 working days of delivery and request an exchange or refund, even if you have opened the goods to inspect them, as long as you have taken reasonable care of the goods. We may make a deduction from the refund for the loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

Please be aware that any costs incurred in returning the goods must be paid by the customer. To exercise your right under these regulations you must write to us at the address below.

Co-operative E-Store Limited, 6th Floor Angel Square

Alternatively you may wish to email the details of the product that you wish to return, if so please download and complete the Model Cancellation Form and return the completed form to: aftersales.estores@coop.co.uk

The following points must be followed:

  • Items must be returned in the best possible condition (and where possible with the original packaging) including any accessories or free gifts.
  • In the case of gaming or computer software purchased with a tamper proof seal, these items cannot be returned if the tamper proof seal is broken.
  • In the case of goods where data or software can be loaded (eg laptops or digital cameras etc), the product must not have had any software installed or data inputted.
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