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Sales line: 0333 005 0011

Connection and Removal Service

Connection Service

Important information regarding this service

Due to stopping restrictions we are unfortunately unable to offer our Connection Services for London Red Route addresses – click here for further details.


Washers, Washer Dryers and Dishwashers

Before ordering a connection service, please check:

  • There’s enough space for your appliance
  • There’s access to the working water connections with stop valves, an independent waste pipe and electrical socket.
  • Make sure you don’t need an existing hot water supply to be capped off, most new appliances are cold water fill only. So we will only turn off the hot water valve – and check it is not leaking. It is advisable to have this supply capped off securely – this is NOT part of our connection service, you will need a plumber to do this.
  • That any carpentry alterations are not required as we are not able to offer this.
  • Please note connection cannot be made into bathrooms or shower rooms.
  • Please check there are no extensions to the water, electrical and waste connections as we will not be able to complete the installation if any of these exist.  

What we do:

Assess the installation of your old appliance

  • Check any plinths or panels can be easily taken off and re-fitted
  • Check the space your old machine is in will be big enough for the new machine.
  • Check there are no obvious leaks from the existing machine
  • Check the condition of the flooring and adjacent units
  • Check that suitable stop valves are present and working.

Disconnect the existing appliance

  • Turn off the isolator valves
  • Check for any items left in the old appliance
  • Disconnect the old appliance from water, waste and electric points
  • Remove the appliance outside (If you would like your old appliance taken away, make sure you include the removal of old appliance option to your order, which is an additional fee).

Check the plumbing

  • Ensure there are no obvious leaks
  • That all pipe work and electrical sockets are fixed to the wall and are in good condition
  • That all connections are in reach of the pipes/cables supplied with the new appliance.

Connect new appliance  

  • Deliver the new appliance boxed to the installation location
  • Unbox and visually check the new appliance
  • Remove transit bolts and packaging
  • Connect to the existing Cold water supply, Waste water outlet and Electrical sockets, turn on water supply and check for leaks
  • Position and level the appliance
  • Start a test cycle and check for any leaks
  • Remove all the packaging and take it away

What we don’t do:  

  • Plumb two waste pipes into one
  • Connect an appliance to a Hot water supply
  • Make any alterations to existing plumbing or electrical connections
  • Use excessive force to turn the water taps
  • Connect the appliance if the space is not suitable
  • Install to any extended electrical, water or waste connections
  • Hard wire any appliance
  • Cap off the hot water isolator valve
  • Integrated & Built-in appliances cannot be disconnected or removed  

Liability on Connections

Wet Installs  

  • After 24 hrs we will not be liable for any leaks to the pipes
  • If you ask us to install with existing pipes the seal may be worn. New machines come with a 1M water pipe; we will not be liable if you ask us to connect to an existing 2M length
  • We are not liable for anything that is left in the old machine once it’s collected We are not liable for surges in power to appliances or any other related electrical problems
  • We are not liable if the appliance has been moved after the connection has taken place

What we don’t connect

Please note we do not offer a connection service for the following:

  • Refrigeration
  • Tumble Dryers
  • Cookers
  • Built-in Appliances

Please ensure that the person present when the connection takes place is of legal age, the connection includes a checklist to be completed and signed for before the process is completed.


Appliance Removal

As part of our delivery service we also provide an eco-friendly removal service for your old large kitchen appliance or large screen television (over 40” screen size). When delivering your new appliance the drivers can take away the old appliance; this will then be disposed of by us in an environmental way. We also remove all the product packaging, which is taken back to our warehouse and recycled.

Please note that TVs must be unplugged and fully disconnected from A/V appliances and be 'free standing' (not wall-mounted or built into a cabinet). Washers/Dryers and dishwashers will only be removed if disconnected and free of excess water. Refrigeration items must be fully disconnected and defrosted. Cookers can only be removed if disconnected and externally clean.

If you want to use our removal service for TVs 40" and above, Washers/Dryers, Dishwashers, Cookers, and Refrigeration products, simply check the box beside ‘Removal of Old Appliance' on the products detail page when placing your order. Unfortunately, we are not able to provide this service for range cookers, audio and small domestic appliances.

To fulfil our obligations as a retailer, the Co-op have contributed to the Valpak WEEE Distributor Take Back Scheme


Recycling your old electrical appliances is easy

Recycle your electrical and electronic devices free at your local recycling centre. To find your nearest centre, visit the Recycle More website and type in your postcode.

Why recycle?

Unwanted electrical equipment is the UK’s fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We’re proud to support your local authority in providing local recycling facilities for electrical equipment.

To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.

How are we helping?

In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS).

To find more information on WEEE recycling and to locate your nearest recycling centre please visit the Recycle More  website.

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